You work as an eligibility worker for a subsidy assistance program helping clients who need assistance paying utility bills. Over the years you have noticed a lull in the work atmosphere where workers are becoming less engaging with the clients and seem to lack compassion for the clients and motivation for their work. You become aware of new service model that is being used in the eligibility services population and is showing promising results. The model is supported by evidenced-based practice. This new model offers a stronger connection with the client, with the client’s feeling a higher degree of validation and satisfaction with the services provided. Workers also report a decrease in workplace stress.